Hand-baked hand-made cakes and cupcakes, using the finest ingredients and traditional baking methods. Visit our shop in Canary Wharf to pick up your Birthday cake or office treat, or let us deliver to you across London. Wheat-free and gluten-free flavours available each month, alongside our Signature flavours like our best-selling Red Velvet.

Terms & Conditions

Article content

Overview
  • This website is operated by Sweet Couture. Throughout the site, the terms “we”, “us” and “our” refer to Sweet Couture. We offer this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
  • Sweet Couture Limited is a limited liability company incorporated in England and Wales with Registered Number 8348940 and whose Registered Office is at 172 Colne Road, Twickenham, TW2 6RE. Our VAT number is 156096104.
  • By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink, including the information contained within our Ordering FAQs and Privacy Policy (which are referred to collectively as “Terms of Service”, or “Terms”)These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
  • Please read our Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
  • Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
  • We do not guarantee that any particular device or software will be compatible with this website and it is your sole responsibility to ensure that your systems will function correctly when using this website.
Online store terms
  • The following constitutes a legal agreement between a visitor ("you") and us with respect to our website service, the terms of which are set out below. You must be at least 18 years of age to agree to and enter into this Agreement on your own behalf and to register for use of this Site. If you are between 15 and 18 years old you must present this Agreement to your parent or legal guardian; children under the age of 15 may not register on this Site, nor may parents or legal guardians register on their behalf. 
  • We reserve the right to refuse service to anyone for any reason at any time.
Registration
  • Subject to the terms of this Agreement, you may register your details on our website to store your details and delivery addresses etc. Each registration is for a single user only. We do not permit you to share your user name with any other person nor with multiple users on a network. 
Accuracy of accounts
  • The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. We are not responsible if information made available on this site is not accurate, complete or current.
  • Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). 
  • In the event of an error in pricing we are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you an invoice, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an incorrect pricing. We are under no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. 
  • This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
  • If you have queries about any information contained on our website, or notify us of any apparent error or inaccuracy, please contact us at contact@sweetcouture.co.uk.
Products and services, including modifications to pricing
  • Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
  • We have made every effort to display as accurately as possible the colours and images of our products that appear on the website. We cannot guarantee that your computer monitor's display of any colour will be accurate.
  • We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
  • We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
  • Prices for our products are subject to change without notice.
  • We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
  • We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Online purchases, including accuracy of billing and account information
  • You may use our website to purchase products and services from Sweet Couture, pursuant to the terms and conditions as set out below and in our additional information on Ordering, Delivery and Collection, Returns and Cancellations. Please read this information carefully as it forms part of our Terms of Service. Orders may only be placed once the Terms have been accepted. 
  • Your order constitutes an offer to us to buy a Product. After placing an order, you will receive an Order Confirmation to notify you of the fact we have received your order - however your order is not be accepted until and unless payment in received by us in full for the Products ordered, at which time a legally binding agreement on the terms set out herein will become effective.
  • Product prices advertised on our website include VAT at the applicable rate. Product prices exclude delivery costs: you may add delivery to your preferred postcode on your preferred date and time, where available, prior to completion of your checkout.
  • We are grateful for all orders placed with us. However, we reserve the right (in certain circumstances, such as a breach of our terms or fraud prevention) to refuse any order placed, and we may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
Third-party links
  • Certain content, products and services available via our Service may include materials from third-parties.
  • Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
  • We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Personal information
  • Your submission of personal information through the online store is governed by our Privacy Policy
  • As part of the order process, you agree to provide current, complete and accurate purchase and account information as required for all purchases made on our online store. You agree to promptly update your account and other information, including your email address so that we can complete your transactions and contact you as needed. You undertake that all the details you provide to us for the purpose of selling and delivering your order to you are correct and that the credit card or debit card that you use is your own or that of a third party who has given you full permission and authority to use it, and that the card holder has sufficient funds to meet the costs of the products ordered. 
  • You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
Prohibited uses
  • You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
  • A breach or violation of any of the Terms will result in an immediate termination of your Services. 
  • In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
Copyright & intellectual property
  • You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
  • You will not attempt or permit or encourage others to attempt to copy or make use of any intellectual property appearing on our website for any commercial use or in any manner which would constitute an infringement of our copyright.
  • Unless specified, all intellectual property content on the website including, but not limited to, trademarks, logos, graphics and images, is owned by Sweet Couture and is protected by International Copyright laws. Your use of them is governed by this Agreement and applicable laws. You will infringe our rights if you copy or reproduce any part of the site, including non-mechanical or non-literal copying, and including the copying of the structure, appearance or functionality of our website or part thereof.

Disclaimer of warranties, limitation of liability, and indemnification
  • We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
  • We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
  • You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
  • You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
  • In no case shall Sweet Couture, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
  • Our liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of the product you purchased.
  • You agree to indemnify, defend and hold harmless Sweet Couture and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
Severability and entirety of agreement
  • In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
  • The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
  • These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
  • Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
Termination
  • The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
  • These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
  • If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
Governing Law
  • These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom.
Changes to Terms of Service
  • You can review the most current version of the Terms of Service at any time at this page.
  • We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
Contact Information
  • Questions about the Terms of Service can be sent to us at contact@sweetcouture.co.uk

The above information forms part of our Terms of Service, along with our Privacy Policy and Ordering Information